As clearly stated in our terms and conditions page we do not offer refunds due to the fact that we sell non-tangiable digital goods:
Return Policy
As Bulletproof Templates offer non-tangible irrevocable goods we do not issue refunds after the product is shipped (except where the product is shown to be not fit for use), which you are responsible for understanding upon purchasing. Please ensure that you have carefully read all relevant documentation and tried out the demonstration product. This does not affect the customer’s statutory rights. The deadline for any refund claim is one week after the delivery date.